Email this article Information and Communication Technology (ICT) on University Libraries Services Delivery in Delta State, Nigeria
Abstract
This empirical investigation systematically examines the multifaceted impact of Information and Communication Technology (ICT) on service delivery mechanisms within university libraries across Delta State, Nigeria. Employing a descriptive survey research design, the study was comprehensively conducted across four tertiary institutions: Dennis Osadebay University, Asaba; University of Delta, Agbor; Southern Delta University, Ozoro; and Delta State University, Abraka, encompassing a total population of 147 professional librarians. The research investigation rigorously addressed three primary objectives: assessing the availability and spectrum of ICT tools and infrastructure; evaluating the perceived impact of ICT literacy and utilization on service delivery effectiveness; and determining the actual extent of ICT deployment in routine library operations and professional practice. The empirical findings conclusively indicate the demonstrable presence and operational availability of diverse ICT infrastructure across sampled institutions, including internet connectivity systems, integrated library management platforms (exemplified by Koha and Evergreen), Radio Frequency Identification (RFID) technology for circulation management, comprehensive digital databases for scholarly access, computer workstations and networked systems, and various supportive technologies. Professional librarians explicitly acknowledged that ICT literacy and utilization positively and substantively impact service delivery across multiple dimensions, including enhanced access to scholarly resources, improved catalog management efficiency, digital preservation capabilities, strengthened reference services, expanded community engagement initiatives, and more efficient interlibrary loan operations. However, critical implementation challenges persist, most notably chronic inadequate funding allocations that systematically impede technology procurement, maintenance, and upgrading; persistent electrical power supply inconsistencies undermining operational continuity; and insufficient professional development opportunities limiting optimal technology utilization. The study consequently recommends strategic interventions including sustained infrastructure investment, comprehensive capacity-building programs for library personnel, enhanced bandwidth provisioning, and systematic user education initiatives to bridge the identified implementation gap and maximize ICT's transformative potential for university library service delivery in Delta State.
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